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Terms & Conditions

1. Regulated Entity Details

Arham Finance & Investment Services Limited (“Arham”, “NBFC”, “Company”) is a Non-Banking Financial Company registered with the Reserve Bank of India and governed by applicable RBI regulations.

Arham is the sole lender and is responsible for:

  • Loan sanction
  • Disbursement
  • Servicing
  • Recovery
  • Customer grievance redressal
  • Regulatory compliance

2. Role of Loan Service Provider (LSP)

Arham has appointed Credfin Services Private Limited (“CredFin”) as a Loan Service Provider (LSP).

  • CredFin provides technology, customer acquisition, onboarding, and servicing support
  • All actions of the LSP are fully attributable to Arham, as mandated by RBI

3. Acceptance & Legal Validity

By accessing the Platform or applying for a loan, the borrower:

  • Accepts these Terms & Conditions
  • Accepts the Privacy Policy and Fair Practices Code
  • Provides explicit, informed, and auditable consent

No loan is processed without borrower consent captured digitally.

4. Eligibility (RBI-Aligned)

  • Minimum age of 20 years
  • Indian resident
  • Valid KYC as per RBI norms
  • Meets Arham’s credit and underwriting criteria

Loan approval is not automatic and remains at Arham’s discretion.

5. Loan Sanction & Key Fact Statement (KFS)

Before disbursement, Arham shall provide a Key Fact Statement (KFS) containing:

  • Loan amount
  • APR (Annual Percentage Rate)
  • Interest rate methodology
  • Processing fee and all charges
  • Penal charges (if any)
  • Cooling-off / look-up period
  • Grievance officer details

No hidden charges are levied beyond what is disclosed in the KFS.

6. Disbursement & Repayment

  • Loan amount is disbursed directly to the borrower’s bank account
  • No disbursement to wallets, third parties, or LSP accounts
  • Repayments are made only to Arham’s designated bank account
  • LSPs are prohibited from handling funds

7. Data Privacy & Consent

Arham collects only minimal, need-based data. Borrower consent is purpose-specific, time-bound, and revocable.

  • Right to know what data is collected
  • Right to withdraw consent
  • Right to request deletion post loan closure (subject to legal retention)

No biometric data is stored.

8. Credit Reporting & Bureau Checks

  • Credit reports may be pulled before loan sanction
  • Periodic bureau checks during loan tenure
  • Repayment behavior may be reported to credit bureaus

Borrowers are notified before such checks.

9. Communication & DND Override

Borrower authorizes Arham and its LSPs to communicate only for loan-related purposes via:

  • Calls
  • SMS
  • WhatsApp
  • Email
  • IVR

No unsolicited marketing is permitted.

10. Fees, Penal Charges & Recovery Practices

  • Penal charges are non-compounding
  • No interest on penal charges
  • Recovery follows RBI’s Fair Practices Code
  • No harassment, threats, or coercion

11. Limitation of Liability

Arham shall not be liable for platform downtime, network issues, or third-party service disruptions. Maximum liability, if any, is limited to the amount paid by the borrower.

12. Disclaimer of Guarantee

  • Loan approval is not guaranteed
  • Eligibility does not ensure sanction
  • Credit decisions are policy-driven

13. Indemnity

Borrower indemnifies Arham against fraud, misrepresentation, breach of law, and third-party claims arising due to borrower actions.

14. Third-Party Links

Arham is not responsible for content or services of third-party websites linked on the Platform.

15. Termination & Account Suspension

Arham may suspend or terminate access in case of fraud, regulatory mandate, breach of terms, or default. Outstanding dues remain payable post termination.

16. Refunds & Chargebacks

All refund or chargeback requests must be raised only with Arham. Payment gateways or LSPs shall not entertain direct claims.

17. Governing Law & Jurisdiction

These Terms are governed by Indian laws. Jurisdiction lies exclusively with the courts of New Delhi.

18. Grievance Redressal

Grievance Redressal Officer
Arham Finance & Investment Services Limited
Email: grievance@arhamfinance.com

If unresolved within 30 days, the borrower may approach the RBI Ombudsman.

19. Regulatory Disclosure

CredFin acts solely as a Loan Service Provider (LSP). Arham Finance & Investment Services Limited is the regulated lender and NBFC.